FREQUENTLY ASKED

Everything you need to know about warranty, delivery, payments, test rides, and more.

What is the warranty?

1 year standard factory warranty on all products. These machines are very reliable - I brought in sample scooters 8 years ago that are still running perfectly. I also have 2 technicians in Blouberg for repairs and maintenance, and I bring in all necessary spares.

Do you offer delivery?

Yes! We deliver nationwide via RAM Courier. Western Cape is R200-250, rest of SA is R300-400 depending on the scooter size. Delivery usually takes 2-3 business days. You can also collect from our Blouberg location.

Can I test ride before buying?

Absolutely! We have demo units at our gazebo location on Blouberg beachfront. Just check in ahead of time to make sure we're set up. We're happy to let you test ride and discuss which model suits you best.

Do you offer repairs and servicing?

Yes, all repairs and maintenance are handled by our 2 technicians in Blouberg. We stock all necessary spares. If something major happens and you're outside Cape Town, we can courier the scooter back for repairs.

What payment methods do you accept?

We prefer EFT (bank transfer) for the best prices. You can also pay via the website, though EFT gets you the Early Roller special pricing. We don't require a deposit - just pay when stock arrives.

I'm only getting less range than advertised - is something wrong?

Maximum range is tested with a 70kg rider at 20-25km/h on flat ground. Real-world range is typically 50-75% of the maximum depending on your weight, speed, hills, and wind. A heavier rider going faster will get about half the max range. This is standard across all electric vehicles - not a fault with your scooter.

Will charging the battery every day damage it?

No - lithium batteries actually work best when charged and depleted regularly. Anthony's rental fleet charges daily and lasts 3+ years. Regular charging is good for battery health.

What is the Early Roller Special?

A pre-order discount requiring EFT payment (not card). No deposit needed - just reserve your spot. You pay when stock arrives at port. Prices are typically R2,000-5,000 below retail.

Do I need to pay a deposit?

No deposit required for Early Roller specials. You reserve your spot, we invoice when stock arrives, you pay before collection/shipping.

Why is EFT required for the special price?

Card payments incur ~3% processing fees. EFT lets us pass those savings directly to you.

Where is the gazebo for test rides?

Blouberg beachfront, a few hundred meters towards Big Bay from Jerry's Burger. Open 9:15am-6:30pm depending on weather. Just check in ahead to confirm we're set up.

How long does delivery take?

2-3 business days via RAM Courier once shipped. We typically ship same day or next day after payment clears.

Do you deliver nationwide?

Yes! Western Cape R200-400, rest of South Africa R300-700 depending on scooter size.

What if I need repairs?

We have 2 technicians in Blouberg who handle all repairs and maintenance. We stock all spare parts. For distant customers, we can courier parts or arrange courier-in for major repairs.

Do you have secondhand scooters?

Occasionally - ex-rental Air Pros around R7,500 when available. But they're rare because people don't sell them - they last too long! New with warranty is usually better value.

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Anthony
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Anthony

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